1. All reservations are made through www.turkeytourbox.com (referred to as TTB, us, or we), registered trademarks of and operated by Wise Compass Travel Agency.
2. By booking a product with us, you acknowledge that you have read, understood, and agreed to these Booking Terms & Conditions (comprising the entire agreement between you and us), and your booking will be confirmed by us based on these terms. The services to be rendered are as specified in your booking confirmation/invoice.
3. A 'Client' (You) refers to all individuals listed on the booking form planning to travel with TTB.
4. A 'Product' denotes any service offered by TTB.
5. A contract between you and us is established once we have confirmed the booking in writing and issued a Confirmation.
6. The individual submitting the booking form (incorporating these terms and conditions), whether in hard copy or online, affirms that they have full authorization to do so on behalf of all individuals listed and confirms that all such individuals are fully informed of and comprehend these terms and conditions.
7. We retain the right to reject any booking at our discretion without further elaboration.
13. Amendments & Cancellations by You
1. Cancellation Policy:
You have the option to cancel your booking at any time, but cancellation fees will be applicable as outlined below. Your cancellation will be deemed effective upon our receipt of a written request from you or your Agent. The following cancellation charges will be enforced based on the number of days before the departure date:
- Group Tours / FIT & Private Tours:
- 1 month or more prior to departure: full payment minus any amounts already paid for flights, accommodations, etc.
- 1 month to 1 week before departure: 50% of the total cost
- Less than 1 week before departure: No refund
- Day Tours / Transfers / Accommodation / Gulet Cruises:
- 1 month or more prior to departure: full payment minus any amounts already paid for flights, accommodations, etc.
- 1 month to 1 week before departure: 50% of the total cost
- Less than 1 week before departure: No refund
2. Amendment Policy:
Once your booking is confirmed, any proposed amendments must be submitted in writing by the Lead Client. An administration fee of EUR 50.00 will be charged for each change, except for the first change which incurs no fee or as otherwise agreed. Please note that requested changes cannot be guaranteed.
3. Transfer of Booking:
In the event that a member of your party is unable to travel due to circumstances such as death, injury, serious illness, redundancy, or jury service affecting the client, a close relative, or friend, it may be feasible to transfer the booking to another suitable individual or alter the departure date or tour to a similar standard and cost. This transfer must be confirmed in writing and approved by TTB.
4. Refund Process:
If a refund is due to you as a result of an amendment or cancellation, the refund amount will be determined in accordance with the specified conditions and taking into account any evidence of exceptional circumstances. The client will be responsible for any bank fees incurred during the processing or transfer of the refunded amount.
5. No refund will be provided for partially used Products.
6. Bookings that received a discount through a special offer or promotion are not eligible for a refund.
14. Cancellation By TTB
1. Each TTB Product has a specified minimum number of participants, as indicated in the 'Notes' section of the website itinerary, unless it is a custom-designed itinerary.
2. While we retain the right to cancel any confirmed booking under various circumstances, we will not cancel a Guaranteed Departure Product except in rare cases of force majeure. Force majeure events include war, threat of war, civil unrest, labor disputes, terrorist activities, natural disasters, nuclear incidents, fires, extreme weather conditions, flight disruptions, or any other external factors beyond our control. No compensation will be provided if we must cancel or modify a tour due to force majeure. However, if we are unable to deliver the scheduled tour, we will refund any payments made or present an alternative date or holiday of similar quality.
